Privacy & Cookie Policy

This “Privacy Policy” regulates the processing of your personal data by the controller: Vakmangids, with registered office at Kroonstraat 58, 3020 Veltem-Beisem and registered in the KBO under number 0768.359.467.

Please read this Privacy Policy carefully, as it contains essential information about how your personal data is processed and which cookies are used. By providing your personal data on the website and by providing Personal Data at the e-mail addresses stated on this website, you declare that you have taken note of this Privacy Policy and you also expressly agree to it, as well as to the processing itself.

Article 1 - General

Vakmangids complies with the “Act of 8 December 1992 on the protection of privacy with regard to the processing of personal data”, as amended by the Act of 11 December 1998 as well as the anti-spam provisions of Book XII of the Code of Economic Law regarding “ law of the electronic economy”.
Through the current Privacy Policy, Vakmangids also complies with the European Regulation 2016/679 of April 27, 2016 on the protection of personal data.
Vakmanachtigs processes data from its customers and is responsible for that data processing within the meaning of European Regulation 2016/679.
Under no circumstances is Vakmangids responsible for the privacy policy of any third party or its customers. We recommend that you consult the relevant websites directly for their privacy policies.

Article 2 – Personal data

2.1. Personal data that you provide to us:

Category 1: without registration: your IP address;
Category 2: completing forms or placing an order without registration: all fields in the form, as well as your IP address;
Category 3: upon registration: all fields in the form, as well as your IP address and password;
Category 4: via cookies.

2.2. Vakmangids can collect data from you (Personal Data) in various ways:

a.by using cookies (see below);

b.during your registration and use of the Website;

2.3. The Website also uses cookies that collect a number of personal data. For the provisions regarding the use of cookies, see Article 9.

2.4 If you, as a website visitor, wish to use our quotation services or contact us, you will be explicitly asked for a number of personal details via a contact form. If you, as the data subject, give your consent, this data, together with your IP address, will be used for customer management (administration and follow-up of quotation requests) and for personalized marketing and advertising, such as a newsletter. This concerns the following explicit data:

All this information is only required for placing a quote request or submitting a contact form. If you do not provide the requested information, Vakmangids cannot process your request and your data will therefore not be stored.

Identification data, including
- your name, first name and/or company name
- your full address or business address
- your phone number
- your e-mail adress
Living habits relevant to your quote request: information about the applicant's consumption of goods, services and behavior, as well as his/her assets (land, property or other)
Property features relevant to your quote request, possibly supplemented with images, plans, sketches

All data that Vakmangids obtains via third parties or from surveys, customer satisfaction or market research, commercial campaigns, social media, newsletter registration and e-mail responses are stored accordingly.

2.5 Vakmangids also keeps information about companies with which a partnership can be started. This information is first and foremost obtained by information that the data subject explicitly provides via a contact form, including the company name and/or that of the contact person, address, e-mail address, telephone number, mobile phone number (optional), the website (optional) and the sectors in which they operate. In order to contact new prospects, Vakmangids also collects data via publicly accessible channels such as Google, Facebook, Gouden Gids, KBO, LinkedIn, printed advertising, ... and confidential trade information via third parties. Finally, you can reach us by telephone, email and post. To map those communications and improve our services, the content is stored in a note in our customer management system. This is how we want to provide you with the best possible service.

The data of third parties who can provide personal data in the context of obtaining a quote request are also stored. This may include: company name and/or that of the contact person, VAT number, address, e-mail address, password, telephone number and the website owned by the third party. Saving this has two purposes: on the one hand, the establishment of new partnerships (prospecting) and on the other hand, the supplier administration (management of submitted quotation requests and payment of suppliers).

2.6 Location Access:

Vakmangids also get the address and zipcode of applicants at the time of lead entering so that we can have them connected with the actual service provider in their location.

And register users/ service providers have to enter their zipcode and address at the time of registration so that they can get leads based on their work area and can provide their services to clients in their locality.

Article 3 – Purposes of processing

For website visitors who use our quotation service: Vakmangids only collects, stores and uses data that is necessary to provide the requested services or products. In this case, the aim is that the companies affiliated with Vakmangids can contact you and/or have sufficient information to prepare a tailor-made quotation to keep you informed of the status of your request and to communicate appropriately. For this purpose, you will need to provide your e-mail address and telephone number when placing a quote request. In addition, your email address can be used for direct marketing, such as sending a periodic newsletter.

For companies: your data is registered in the Vakmangids databases, so that Vakmangids can contact you to put you in touch with website visitors who submit a quote request. In addition, your email address can be used for direct marketing, such as sending a periodic newsletter.

3.1. General purposes:

Vakmangids will only use the Personal Data collected from you for the following purposes:

Category 1: maintaining and improving this Website and including Personal Data in anonymous statistics, from which the identity of specific persons or companies cannot be determined, with the legal basis being the legitimate interests of Vakmangids to continuously improve its Website and services;
Category 2: the management of your account on this Website with a view to the use of Vakmangids and website, with the legal basis for the execution of an agreement requested by you, and, if indicated by you, also sending direct marketing, with your explicit, prior consent as the legal basis;
Category 3: sending you direct marketing, newsletters, promotions and promotions, with your explicit prior consent as the legal basis;
Category 4: improving the user experience and statistical purposes (see below) with your explicit prior consent as the legal basis;

You are not obliged to disclose Your Personal Data, but understand that the provision of certain services may become impossible if You refuse processing.

3.2. Direct marketing:

The personal data will also be used for direct marketing, provided that you have given additional explicit permission for this (“opt-in”).

If you are already included in our mailing list for receiving marketing material in paper and/or electronic form, Vakmangids may use your data to send marketing and other material relating to Vakmangids, its products and/or services. Vakmangids can use the information you provide to update documents stored by Vakmangids.

This consent can be withdrawn at any time, without justification and free of charge, for example by clicking on the unsubscribe link provided for this purpose at the bottom of each promotional e-mail message.

3.3. Transfer to third parties:

In the event of a complete or partial reorganization or transfer of activities of Vakmangids, whereby it reorganizes, transfers, discontinues its business activities or if Vakmangids goes bankrupt, this may mean that your data is passed on to new entities or third parties through which the business activities of Vakmangids are carried out in whole or in part. are transferred.

Vakmangids will make reasonable efforts to inform you in advance of the fact that Vakmangids will disclose your data to the said third party, but you also acknowledge that this is not technically or commercially feasible under all circumstances.

3.4. Legal requirements:

In rare cases, Vakmangids may have to disclose your Personal Data pursuant to a court order or to comply with other mandatory laws or regulations. Vakmangids will make reasonable efforts to inform you in advance about this, unless this is subject to legal restrictions.

Article 4 – Duration of processing

The personal data are stored and processed by us for a period that is necessary in accordance with the purposes of the processing and in accordance with the contractual relationship between Vakmangids and you.

Article 5 – Your rights

5.1. Right of access and inspection:

You have the right to inquire about your personal data free of charge at any time, as well as the use that we make of your personal data.

5.2. Right of improvement, deletion and limitation:

You are free to decide whether or not to share your personal data with Vakmangids. In addition, you always have the right to request that we correct, supplement or delete your personal data. You acknowledge that if you refuse notification or request to delete personal data, certain services and products will not be available.

You may also request to limit the processing of your Personal Data.

5.3. Right to object:

You also have a right to object to the processing of your personal data for serious and legitimate reasons.

In addition, you always have the right to object to the use of personal data for direct marketing purposes; in such a case you do not have to give reasons.

5.4. Right of free data transfer:

You have the right to receive Your Personal Data processed by Us in a structured, commonly used and machine-readable format and/or to transfer it to other controllers.

5.5. Right to withdraw consent:

To the extent that the processing is based on your prior consent, you have the right to withdraw that consent.

5.6. Exercising your rights:

You can exercise your rights by contacting us, either by e-mail to (...), by post to Vakmangids, Kroonstraat 58, 3020 Veltem-Beisem or by using the “Contact” section on the Website, provided that you include a copy of your identity card.

5.7. Automatic decisions and profiling:

The processing of Your Personal Data does not include profiling and You will not be subject to automated decisions by us.

5.8. Right to file a complaint:

You have the right to file a complaint with the Belgian Privacy Commission: Commission for the Protection of Privacy, Drukpersstraat 35, 1000 Brussels, Tel +32 (0)2 274 48 00, Fax +32 (0)2 274 48 35, email: commission@privacycommission.be

This does not affect a provision before a civil court.

If you suffer damage as a result of the processing of your personal data, you can file a claim for damages.

Article 6 – Security and Confidentiality

6.1. We have developed security measures that are adapted at a technical and organizational level to prevent the destruction, loss, falsification, modification, unauthorized access or notification to third parties of personal data collected in error, as well as any other unauthorized processing of this information.

6.2. Under no circumstances can Vakmangids be held liable for any direct or indirect damage resulting from incorrect or unlawful use of the personal data by a third party.

6.3. You must comply with the security regulations at all times, including by preventing any unauthorized access to Your login and code. You are therefore solely responsible for the use made from the Website of Your computer, IP address and Your identification data, as well as for their confidentiality.

Article 7 – Access by third parties

In order to process your personal data, we grant access to your personal data to our employees.
Vakmangids does share your personal data with various third parties if this is necessary for the execution of the agreement and to comply with any legal obligation. We guarantee a similar level of protection by making contractual obligations enforceable on these employees and appointees, which are similar to this Privacy Policy.
In the case of a quote request, this data may be shared with professionals who can fulfill the requested services or products in your request.

Article 8 - Cookies

8.1. What are cookies?

A “cookie” is a small file sent by the Vakmangids server and placed on the hard drive of your computer. The information stored on these cookies can only be read by Us and only for the duration of the visit to the Website.

8.2. Why do we use cookies?

Our Website uses cookies and similar technologies to distinguish your usage preferences from those of other users of our Website. This helps us to provide you with a better user experience when you visit our Website and also allows us to optimize our Website.

As a result of recent changes in the law, all Websites aimed at certain parts of the European Union are required to ask your permission to use or store cookies and similar technologies on your computers or mobile devices. This cookie policy gives you clear and complete information about the cookies we use and their purpose.

8.3. Types of cookies:

Although there are different types of cookies, distinguished in terms of functionality, origin or retention period, the legislation mainly distinguishes between functional or technically necessary cookies on the one hand and all other cookies on the other.

The Website only uses the following cookies:

Functional cookies

With functional cookies we ensure that our website works properly. Here we store information that is essential for the proper functioning of our website. For example, with a functional cookie we remember whether you accept other cookies or not. If we do not remember these cookies, you will have to answer the question again each time you visit each page.

Name	Origin of our hair	Role	Storage time
laravel_session	craftsmanguide.com	Linking the active server session to the visitor (used for language settings, logging in)	See you after the session
XSRF TOKEN	craftsmanguide.com	A token to protect forms against spam	See you after the session

Non-functional cookies

Name	Origin of our hair	Role	Storage time
the ANO	bing.com	Tracking cookie for Bing	6 months
MUID, MUIDB, NAP, SRCHD, SRCHUID, SRCHUSR, _EDGE_S, _SS	bing.com	Tracking cookies for Bing	2 years
_ga	Google com	Tracking cookie for Google Analytics	1 day
_gaexp	Google com	Tracking cookie for Google Analytics	6 months
_gid	Google com	Tracking cookie for Google Analytics	1 day
_you searched	bing.com	Used to make advertisements more attractive.	1 day

tracking cookies

These cookies allow us to analyze the websites because we gain insight into the behavior of visitors to our websites. We receive information about the functioning of the website. This way we can continually improve the website. We also collect data that helps determine trends, for example about the reasons for visits and which pages are frequently visited.

In case we run campaigns, we place campaign cookies. With campaign cookies we analyze how often banners or links are clicked and how often our websites are accessed by Google.

Based on this, we collect insights, such as how many people visit the website as a result of a specific campaign and whether these customers buy something or fill out a form. These cookies also make it possible for visitors to use, for example, a Facebook 'Like button' or Twitter's 'tweet button'.

For cookies placed by third parties (including Google Analytics), we would like to refer you to the statements that these parties provide on their respective websites. Please note: we have no influence whatsoever on the content of these statements, nor on the content of the cookies of these third parties: Google Analytics cookies.

8.4.Your consent:

When you surf our Website, this is considered permission to place cookies. You can always refuse or block cookies by changing the configuration parameters of your navigation system. Disabling cookies may mean that you cannot use certain functionalities of the Website.

If you have any further questions or comments regarding the processing of your personal data, please feel free to contact us, either by email to info@vakmangids.com, by post to Vakmangids, Kroonstraat 58, 3020 Veltem-Beisem, or by using the “Contact” section on the Website.

You can also find more information about cookies at: https://www.allaboutcookies.org/

More information about online behavioral advertising and online privacy can be found here: https://www.youronlinechoices.eu/

Article 9 – Disclaimer

Although Vakmangids has compiled the information on the website with the utmost care and does its utmost to keep this information as up-to-date, complete and accurate as possible, no rights can be derived from this information.

9.1 General

The information on this website can be supplemented and updated daily. Any changes may be made at any time, with immediate effect, and without any notice. Vakmangids is not liable for technical or editorial errors that appear on this website, nor for any consequential damage resulting from the use, presentation, provision or temporary unavailability of this website. The copyright and other intellectual property rights relating to the content and design of this website belong to Vakmangids.

9.2 Consent

By using our website you consent to the collection and use of this information by Vakmangids. If our Privacy Policy changes, we will notify you on this page. This way you are always aware of the information we collect, how we use it and under what circumstances we disclose it.

9.3 Links to and from other websites

This website may contain or otherwise refer to websites or web pages of third parties and other parties. Vakmangids has no control over the content or other features thereof. Placing links by Vakmangids does not in any way imply an implicit approval of the content of these websites or web pages. Vakmangids is also not responsible for hyperlinks that refer to this website from external websites.

9.4 Email

Vakmangids does not guarantee that e-mails or other electronic messages sent to it will be received and processed in a timely manner. Furthermore, Vakmanachtigs accepts no liability for the consequences of not receiving or processing it or not receiving it or processing it too late, as we only enter into a best-efforts obligation for this.

For questions and/or comments regarding our disclaimer, you can contact us via our contact form or via info@vakmangids.com.